FAQ
Signature Collection (up to 14-21 days post-approval):
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Initial Order Submission
- Upload clear pet photo(s)
- Provide specific design preferences
- Choose garment/item type and size
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Design Creation Phase (up to 7-10 days)
- Artist creates hand-drawn pet portrait
- Initial design draft prepared
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Customer Approval Stage
- Digital proof sent via email
- 48-hour review window
- Unlimited revisions included for minor changes
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Production Timeline
- up to 7-14 days after approval
- Progress updates at key stages
Essentials Collection (dispatched within 7 working days):
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Direct Order Process
- Customer selects from pre-drawn breed designs
- Specifies customisation requirements (text, colour, etc.)
- Confirms size and product details
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Completed within 7 working days
Discover our carefully selected range of natural dog treats and enrichment products, designed to reward, engage and keep tails wagging while supporting your dog's health, happiness and wellbeing.
